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Outage in Kushki

Intermitencia Card Processor (MX) - Banco BANCOPPEL

Resolved Minor
September 30, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Se evidencia un incremento de rechazos por “Reserved for private use or Unable to authorize” para el banco BANCOPPEL (MX), se escala el caso a PROSA para validar mayor detalle de la intermitencia. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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RESOLVED 7 months ago - at 09/30/2025 11:12PM

Se observa la disminución de rechazos a nivel transaccional para Kushki Acquirer (MX) asociados al banco emisor, se ha recibido respuesta por parte de PROSA en donde indican que “se normaliza servicio con bines Bancoppel”.

INVESTIGATING 7 months ago - at 09/30/2025 08:24PM

Se evidencia un incremento de rechazos por “Reserved for private use or Unable to authorize” para el banco BANCOPPEL (MX), se escala el caso a PROSA para validar mayor detalle de la intermitencia.

Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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