Outage in Kushki

Intermitencia Transfer Processor ACH/PSE (CO) - BANCO ITAU

Resolved Minor

November 07, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Se observa un rechazo total de transacciones para el procesador ACH/PSE (CO) con la entidad por el causal “FAILED”. Se procede a escalar con el procesador para sus respectivas validaciones. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

Components affected

Kushki ACH (CO)

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/08/2025 03:04AM

Se observa estabilidad en el ingreso de transacciones aprobadas, las declinadas por el causal “FAILED” se detuvieron a las 21:38 (GMT-5). Se procede a finalizar el incidente
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

INVESTIGATING 5 months ago - at 11/08/2025 02:27AM

Se observa un rechazo total de transacciones para el procesador ACH/PSE (CO) con la entidad por el causal “FAILED”. Se procede a escalar con el procesador para sus respectivas validaciones.
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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