Outage in Kushki

Intermitencia Transfer Processor ACH (CO) - Banco Scotiabank Colpatria

Resolved Minor

November 09, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

Se evidencia un incremento de rechazos por el causal “NOT_AUTHORIZED” para el banco Scotiabank Colpatria. Se escala el caso al procesador para sus respectivas validaciones. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

Components affected

Kushki ACH (CO)

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/09/2025 06:43PM

Se ha mantenido en monitoreo y se valida estabilidad a nivel transaccional para Scotiabank Colpatria desde aproximadamente las 12:00 pm (GMT-5). Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING 5 months ago - at 11/09/2025 04:15PM

Se evidencia un incremento de rechazos por el causal “NOT_AUTHORIZED” para el banco Scotiabank Colpatria. Se escala el caso al procesador para sus respectivas validaciones.

Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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