Outage in Kushki

Intermitencias Transfer Processor ACH – Banco Nequi (CO)

Resolved Minor

November 15, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Se evidencia un incremento de rechazos por el causal “FAILED” para el banco Nequi. Se escala el caso al procesador para sus respectivas validaciones. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

Components affected

Kushki ACH (CO)

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/15/2025 09:20AM

Se ha mantenido en monitoreo y se valida estabilidad para ACH (CO) con Nequi desde aproximadamente las 23:05 pm (GMT-5). Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING 5 months ago - at 11/15/2025 08:41AM

Se evidencia un incremento de rechazos por el causal “FAILED” para el banco Nequi. Se escala el caso al procesador para sus respectivas validaciones.

Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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