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Outage in Kushki

Intermitencia Transfer Processor ACH(PSE) (CO) - Nequi Bancolombia

Resolved Minor
November 19, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

Se observa ingreso de rechazos para ACH (CO) por el causal “T006”; se procede al escalamiento respectivo para validar más detalles Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki ACH (CO)

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RESOLVED 5 months ago - at 11/19/2025 10:55PM

Se ha mantenido en monitoreo y se valida estabilidad a nivel transaccional para ACH (PSE) desde aproximadamente la 17:02 (GMT-5). Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING 5 months ago - at 11/19/2025 07:31PM

Se observa ingreso de rechazos para ACH (CO) por el causal “T006”; se procede al escalamiento respectivo para validar más detalles
Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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