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Outage in Kushki

Intermitencia Transfer Processor ACH (PSE) (CO) - Nequi/ Daviplata

Resolved Minor
November 19, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

Se valida un incremento de rechazos para Nequi y Daviplata, por el casual “NOT_AUTHORIZED” se procede con el escalamiento con el procesador para validar más detalles del caso. Nos mantenemos en monitoreo y cualquier novedad se comunicará oportunamente.
Components affected
Kushki ACH (CO)

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RESOLVED 5 months ago - at 11/20/2025 11:00AM

Se mantuvo en monitoreo y se observa estabilidad en la TA con Banco Nequi desde las 02:00 am, No se tiene respuesta de parte de Ach sin embargo nuestro monitores relacionados a la entidad se mantiene estable por lo que se da por cerrado el incidente para banco Nequi.

INVESTIGATING 5 months ago - at 11/20/2025 06:49AM

Se valida un incremento de rechazos para Nequi y Daviplata, por el casual “NOT_AUTHORIZED” se procede con el escalamiento con el procesador para validar más detalles del caso.
Nos mantenemos en monitoreo y cualquier novedad se comunicará oportunamente.

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