Outage in Kushki

Intermitencia Transfer Processor ACH (PSE) - Banco Nequi

Resolved Minor

November 21, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Se valida incremento de rechazos por el causal “NOT_AUTHORIZED” para el Banco Nequi. Se escala el caso al procesador para sus respectivas validaciones. Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

Components affected

Kushki ACH (CO)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/21/2025 06:04PM

Se ha mantenido en monitoreo y se valida estabilidad a nivel transaccional para Banco Nequi desde aproximadamente la 12:20 pm (GMT-5). Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING 4 months ago - at 11/21/2025 05:23PM

Se valida incremento de rechazos por el causal “NOT_AUTHORIZED” para el Banco Nequi. Se escala el caso al procesador para sus respectivas validaciones.

Nos mantenemos en monitoreo y cualquier novedad se informará de manera oportuna.

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