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Outage in Kushki

Intermitencia Card Processor Credimatic / Datafast (EC) - BANCO PICHINCHA C.A.

Resolved Minor
November 21, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Para Credimatic (EC) se observó un incremento de rechazos por mensaje “Negada (no honrar)”. De lado de Datafast (EC), informaron que se evidenció un incidente externo que NO afecta su “Servicio Transaccional” con INTERDIN / DINERS. Nos mantenemos en monitoreo dado que nuevamente se evidencian aumento de rechazos, se informará oportunamente cualquier avance.
Components affected
Kushki Credimatic (EC) Kushki Datafast (EC)

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RESOLVED 5 months ago - at 11/21/2025 11:01PM

Para Credimatic (EC) se han dejado de evidenciar rechazos por mensaje “Negada (no honrar)” desde las 16:54 pm (GMT-5). De lado de Datafast (EC), informan que ha sido solucionado el incidente externo. Damos por cerrada la novedad.

IDENTIFIED 5 months ago - at 11/21/2025 09:31PM

Para Credimatic (EC) se observó un incremento de rechazos por mensaje “Negada (no honrar)”. De lado de Datafast (EC), informaron que se evidenció un incidente externo que NO afecta su “Servicio Transaccional” con INTERDIN / DINERS. Nos mantenemos en monitoreo dado que nuevamente se evidencian aumento de rechazos, se informará oportunamente cualquier avance.

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