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Outage in Kushki

Intermitencia Card Processor Kushki ACQ (CL) / Transbank - Banco Scotiabank

Resolved Minor
February 13, 2026 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Se observa aumento de rechazos por “Issuer unavailable or switch inoperative (STIP not applicable or available for this transaction).” con el emisor Banco Scotiabank. El procesador comenta que la causa identificada corresponde a rechazos asociados a emisor: Banco Scotiabank Visa Debito. Estamos trabajando en la solución. Se mantiene en monitoreo
Components affected
Kushki Transbank (CH)

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/13/2026 06:31AM

Se ha mantenido en monitoreo y se evidencia estabilidad con el emisor Banco Scotiabank desde aproximadamente las 00:15 am (GMT-5). El procesador informa que se ha corregido la situación que provocaba rechazos asociados a los emisores: Banco Scotiabank Visa Debito, El servicio ha vuelto a operar normalmente y continuarán monitoreando el comportamiento para confirmar que el problema no se vuelva a manifestar.
Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

MONITORING 3 months ago - at 02/13/2026 04:00AM

Se observa aumento de rechazos por “Issuer unavailable or switch inoperative (STIP not applicable or available for this transaction).” con el emisor Banco Scotiabank. El procesador comenta que la causa identificada corresponde a rechazos asociados a emisor: Banco Scotiabank Visa Debito. Estamos trabajando en la solución.
Se mantiene en monitoreo

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