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Outage in Kushki

Intermitencia Card Processor Kushki ACQ (MX) - BANCOPPEL

Resolved Minor
March 03, 2026 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Se valida incremento de rechazos por el causal “Response received too late.” para el emisor. El procesador comentó que se tiene identificado un evento el emisor ya está escalado con el emisor. Se mantiene en monitoreo y cualquier novedad se informará de manera oportuna.

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RESOLVED 2 months ago - at 03/03/2026 05:28PM

Se observa la disminución considerable de rechazos a nivel transaccional para Kushki Acquirer (MX) asociados al banco emisor, se ha recibido respuesta por parte de PROSA en donde indican que “el servicio se ha normalizado”. Damos por cerrado el incidente.

IDENTIFIED 2 months ago - at 03/03/2026 04:10PM

Se valida incremento de rechazos por el causal “Response received too late.” para el emisor. El procesador comentó que se tiene identificado un evento el emisor ya está escalado con el emisor. Se mantiene en monitoreo y cualquier novedad se informará de manera oportuna.

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