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Outage in Kushki

Intermitencia Transfer Processor ACH (CO) - Nequi

Resolved Minor
March 14, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Se observa aumento de rechazos por “NOT_AUTHORIZED” para Nequi. Se mantiene en monitoreo y se ha escalado con el procesador para conocer más detalles.
Components affected
Kushki ACH (CO)

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RESOLVED about 2 months ago - at 03/14/2026 07:06PM

Se ha mantenido en monitoreo y se evidencia nuevamente estabilidad en el flujo transaccional para el Banco Nequi. Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING about 2 months ago - at 03/14/2026 04:54PM

Se observa aumento de rechazos por “NOT_AUTHORIZED” para Nequi. Se mantiene en monitoreo y se ha escalado con el procesador para conocer más detalles.

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