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Outage in Kushki

Intermitencia Transfer Processor ACH/PSE (CO) - Banco Itau

Resolved Minor
April 01, 2026 - Started about 1 month ago - Lasted about 11 hours
Official incident page

Incident Report

Se evidencia un incremento de rechazos para el banco Itau. Se ha escalado el caso al procesador para sus respectivas validaciones. Se mantiene en monitoreo y cualquier novedad se estará informando.
Components affected
Kushki ACH (CO)

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RESOLVED about 1 month ago - at 04/02/2026 03:52AM

Se ha mantenido en monitoreo y se valida estabilidad a nivel transaccional para la entidad. Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

INVESTIGATING about 1 month ago - at 04/01/2026 04:35PM

Se evidencia un incremento de rechazos para el banco Itau. Se ha escalado el caso al procesador para sus respectivas validaciones.
Se mantiene en monitoreo y cualquier novedad se estará informando.

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