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Outage in Kushki

Intermitencia Card Processor Credimatic (EC)

Resolved Minor
April 02, 2026 - Started about 14 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Se observa un incremento anormal por transacciones declinadas por “Procesador inalcanzable”. Se procede a realizar el escalamiento respectivo con el procesador y se habilita failover. Se mantiene en monitoreo.
Components affected
Kushki Credimatic (EC)

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 04/02/2026 10:20PM

Se evidencia normalidad desde las 15:28 pm GMT-5, el ingreso de transacciones rechazadas por el causal Procesador inalcanzable se detuvo, se ha evidenciado la recuperación del procesador acorde al histórico, el procesador informa que se presentó una intermitencia en el sistema. Actualmente el flujo transaccional está normalizado. Por lo que damos por cerrado el incidente.
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INVESTIGATING about 14 hours ago - at 04/02/2026 08:18PM

Se observa un incremento anormal por transacciones declinadas por “Procesador inalcanzable”. Se procede a realizar el escalamiento respectivo con el procesador y se habilita failover. Se mantiene en monitoreo.

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