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Outage in Kushki

Intermitencia Transfer Processor ACH/PSE (CO) - Banco Nequi

Resolved Minor
April 09, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Se observa aumento de rechazos por “FAILED” con el emisor. Se procedió a escalar con el procesador y se mantiene en monitoreo y pendiente a la respuesta.
Components affected
Kushki ACH (CO)

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/09/2026 11:33PM

Se mantuvo en monitoreo y se evidencia que los rechazos por FAILED con el emisor se detuvieron a las 16:46. Se parte del procesador informaron que la entidad presentó novedades las cuales fueron reportadas, al momento se evidencia estabilidad por lo que damos por cerrado el incidente.

INVESTIGATING 2 days ago - at 04/09/2026 09:41PM

Se observa aumento de rechazos por “FAILED” con el emisor. Se procedió a escalar con el procesador y se mantiene en monitoreo y pendiente a la respuesta.

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