Outage in Kushki

Intermitencia Card Processor Kushki ACQ (MX) - BBVA

Resolved Minor

April 11, 2026 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Se evidencia un incremento de rechazos para el emisor BBVA por el causal “Response received too late”. Se escala el caso con PROSA e informa que la entidad ya se encuentra validando la novedad. Se mantiene en monitoreo y cualquier novedad se informará de manera oportuna.

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Latest Updates ( sorted recent to last )

RESOLVED about 16 hours ago - at 04/11/2026 08:09AM

Se ha mantenido en monitoreo y se valida estabilidad a nivel transaccional para el banco emisor desde aproximadamente la 02:37 am (GMT-5) y los rechazos causados por "Response received too late" han dejado de evidenciarse desde dicha hora. Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.

IDENTIFIED about 16 hours ago - at 04/11/2026 07:29AM

Se evidencia un incremento de rechazos para el emisor BBVA por el causal “Response received too late”. Se escala el caso con PROSA e informa que la entidad ya se encuentra validando la novedad.

Se mantiene en monitoreo y cualquier novedad se informará de manera oportuna.

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