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Outage in Lakeside Software

Lakeside Software Cloud DEGRADED PERFORMANCE

Resolved Minor
February 06, 2023 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/06/2023 10:24PM

After monitoring the situation for the past several hours, we are confident that the remediation has worked. We will continue partner with our cloud provider to ensure that their solution is stable. If you have any future issues, please contact Lakeside Support at support@lakesidesoftware.com.

MONITORING almost 3 years ago - at 02/06/2023 06:55PM

We believe we have remediated the root cause and actively monitoring the situation.

IDENTIFIED almost 3 years ago - at 02/06/2023 05:38PM

We believe we have identified the root cause of the degraded performance for some of APIs care of our cloud provider. We are working on a fix that should be implemented soon.

INVESTIGATING almost 3 years ago - at 02/06/2023 05:23PM

Lakeside Software is currently experiencing degraded service related to the SysTrack Cloud Edition. This is impacting the regions below. The issue is currently impacting core cloud services. Until this is resolved, users may not be able to use the SysTrack cloud UI, make API calls, or use third-party integrations that depend on the API. We're actively working on identifying the root cause and will resolve the problem as soon as possible. We apologize for the inconvenience and will provide an update as soon as all services are operational.

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Americas Full Outage - over 1 year ago

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