Outage in Latch

Intercom Call Issue

Resolved Minor
April 18, 2023 - Started over 1 year ago
Official incident page

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Outage Details

We have identified an ongoing issue with Intercom calls, are investigating. At this time, guests and visitors who call on a unit may see failed calls at a high rate. Suggested work arounds include calling the tenant directly and having them perform a remote unlock via the Latch App.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/18/2023 09:18PM

This issue is now resolved. Intercom calling should function as normal.

INVESTIGATING over 1 year ago - at 04/18/2023 08:14PM

We have identified an ongoing issue with Intercom calls, are investigating. At this time, guests and visitors who call on a unit may see failed calls at a high rate. Suggested work arounds include calling the tenant directly and having them perform a remote unlock via the Latch App.

Latest Latch outages

Degraded Performance for Service Calls - over 1 year ago
Mission Control Log in, Latch App SSO Log In - over 1 year ago
Receipt of email degradation - over 1 year ago
Support degradation - almost 2 years ago
Mission Control and Manager App Impairment - almost 2 years ago

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