Outage in Latch
Intercom Call Issue
Resolved Minor
April 18, 2023 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
We have identified an ongoing issue with Intercom calls, are investigating. At this time, guests and visitors who call on a unit may see failed calls at a high rate. Suggested work arounds include calling the tenant directly and having them perform a remote unlock via the Latch App.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 04/18/2023 09:18PM
This issue is now resolved. Intercom calling should function as normal.
INVESTIGATING
almost 3 years ago - at 04/18/2023 08:14PM
We have identified an ongoing issue with Intercom calls, are investigating. At this time, guests and visitors who call on a unit may see failed calls at a high rate. Suggested work arounds include calling the tenant directly and having them perform a remote unlock via the Latch App.
Latest Latch outages
Degraded Performance for Service Calls - over 2 years ago
Mission Control Log in, Latch App SSO Log In - over 2 years ago
Receipt of email degradation - almost 3 years ago
Support degradation - almost 3 years ago
Mission Control and Manager App Impairment - almost 3 years ago
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