Outage in Later

Instagram Post and Reel Performance is not available for the previous seven-day period

Resolved Major
October 03, 2024 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

Our teams are currently investigating an issue within Later's Instagram Analytics, specifically with Post and Reel performance, where 'No Data to Display' is appearing when trying to view performance analytics for both Instagram Posts and Reels. Updates will be shared here as we learn more about the cause of this issue.
Components affected
Later Instagram Publishing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/07/2024 11:54AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/04/2024 03:02PM

Our teams have identified the root cause of this issue to be an update with how certain data is handled within Later's internal infrastructure. A fix to prevent future occurrences of this behaviour is currently being worked on.

Once this has been completed, more information will be made available here.

INVESTIGATING 3 months ago - at 10/03/2024 04:59PM

Our teams are currently investigating an issue within Later's Instagram Analytics, specifically with Post and Reel performance, where 'No Data to Display' is appearing when trying to view performance analytics for both Instagram Posts and Reels.

Updates will be shared here as we learn more about the cause of this issue.

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