Outage in Latitude.sh

Increased error rate on provisioning actions and VMs

Resolved Major

March 18, 2026 - Started 12 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are resolving an increased error rate affecting provisioning actions and virtual machines. It was related to a connection issue with internal services and should be solved within the next 30 minutes. This issue only affects new provisioning action requests. We are truly sorry about the inconvenience.

Components affected

Latitude.sh NYC Latitude.sh MEX2 Latitude.sh Remote access Latitude.sh Automation Tool Latitude.sh CHI Latitude.sh SYD Latitude.sh ASH Latitude.sh BUE Latitude.sh BGT Latitude.sh FRA Latitude.sh SAO2 Latitude.sh Virtual network Latitude.sh LON Latitude.sh DAL Latitude.sh TYO3 Latitude.sh SAN3 Latitude.sh API Latitude.sh MIA2 Latitude.sh LAX

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 03/18/2026 08:35PM

This incident has been resolved.

MONITORING 12 days ago - at 03/18/2026 07:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 03/18/2026 07:03PM

We are resolving an increased error rate affecting provisioning actions and virtual machines. It was related to a connection issue with internal services and should be solved within the next 30 minutes.

This issue only affects new provisioning action requests.

We are truly sorry about the inconvenience.

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