Outage in Lattice

Errors Adding New 1:1 Templates

Resolved Minor
August 05, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Users are unable to add new 1:1 templates to 1:1 meetings, resulting in a Something Went Wrong error. Team is investigating.
Components affected
Lattice Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/05/2025 10:43PM

This incident has been resolved.

MONITORING 3 months ago - at 08/05/2025 10:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 08/05/2025 07:57PM

Our team has identified the underlying root cause and a fix is being implemented.

INVESTIGATING 3 months ago - at 08/05/2025 07:29PM

Users are unable to add new 1:1 templates to 1:1 meetings, resulting in a Something Went Wrong error. Team is investigating.

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