Outage in Lattice
Intercom Chat Bot down
Resolved MinorIncident Report
Summary AI Generated
Lattice's live chat support was unavailable for 1.1 hours due to an issue with their upstream provider Intercom, preventing customers from reaching Customer Care through the chat bot. The outage affected the Lattice Application's customer support functionality. The incident was resolved by restoring chat access with the FIN Bot able to escalate conversations to live agents when needed.
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Components affected
Lattice ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 04/14/2026 02:00PM
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.
IDENTIFIED
about 23 hours ago - at 04/14/2026 01:05PM
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
INVESTIGATING
about 23 hours ago - at 04/14/2026 12:59PM
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
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