Outage in Lattice

Issue with downstream providers

Resolved Minor
October 20, 2025 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services. For immediate support, please email customercare@lattice.com.
Components affected
Lattice Application

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/20/2025 01:26PM

Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services.

MONITORING 7 days ago - at 10/20/2025 10:11AM

We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services.

For immediate support, please email customercare@lattice.com.

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Partial UI Degredation - 2 months ago

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