Outage in Lattice
Live Chat Interruption
Resolved MinorIncident Report
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 01/09/2026 09:43PM
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
MONITORING
3 days ago - at 01/09/2026 09:10PM
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at customercare@lattice.com.
INVESTIGATING
3 days ago - at 01/09/2026 08:10PM
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Latest Lattice outages
Issue with upstream provider - about 1 month ago
Error when downloading review packets - about 1 month ago
Lattice notifications delayed - about 2 months ago
Issue with downstream providers - 3 months ago
CSV exports not functioning as expected - 4 months ago
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