Outage in Lattice
Live Chat Interruption
Resolved MinorIncident Report
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Components affected
Lattice ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/09/2026 09:43PM
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
MONITORING
4 months ago - at 01/09/2026 09:10PM
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at customercare@lattice.com.
INVESTIGATING
4 months ago - at 01/09/2026 08:10PM
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.
Latest Lattice outages
Intercom Chat Bot down - 11 days ago
Something Went Wrong errors on Goals pages - 17 days ago
Shared review packets showing calibrated score - about 1 month ago
AI Agent intermittently not responding to requests - about 1 month ago
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