Outage in Lattice
AI Agent intermittently not responding to requests
Resolved MinorIncident Report
Summary AI Generated
The Lattice AI Agent experienced intermittent failures to respond to user requests due to the underlying OpenAI model not responding properly. This issue affected the Lattice Application, causing users to occasionally receive no response when interacting with the Agent. The incident was resolved after 1.7 hours once a solution was identified and implemented.
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/26/2026 10:18PM
This incident has been resolved.
IDENTIFIED
4 days ago - at 03/26/2026 08:48PM
A solution has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 03/26/2026 08:35PM
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
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