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Outage in LaunchGood

Elevated errors for donors using wallet payment methods

Resolved Minor
May 23, 2026 - Started 11 days ago - Lasted about 3 hours

Incident Report

We are aware of an issue affecting donors who may be using wallet payment methods (Apple/GooglePay) and are actively investigating.
Components affected
LaunchGood Donation Processing

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Latest Updates ( sorted recent to last )
MONITORING 11 days ago - at 05/23/2026 01:39PM

We are continuing to monitor the fix and have confirmed recovery of systems. We will provide a final update once we confirm the issue is fully resolved.

MONITORING 11 days ago - at 05/23/2026 01:27PM

A fix has been deployed and we are monitoring the results. We will provide a final update once we confirm the issue is fully resolved.

IDENTIFIED 11 days ago - at 05/23/2026 01:15PM

We have identified the cause of the issue affecting wallet payments on mobile. Our team is working on a fix.

INVESTIGATING 11 days ago - at 05/23/2026 12:43PM

We are aware of an issue affecting donors who may be using wallet payment methods (Apple/GooglePay) and are actively investigating.

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