Outage in LaunchNotes
Duplicate Notifications for Users (Internal Roadmap weekly roundup email)
Resolved Minor
July 19, 2024 - Started almost 2 years ago
- Lasted about 7 hours
Incident Report
We are currently experiencing an issue where Management portal Users are receiving duplicate notifications for the Weekly Roadmap roundup email that is sent to internal users. Our system is inadvertently sending out multiple copies of the same notification to affected users. This redundancy may result in inbox clutter and potential confusion for our users. Our technical team is actively investigating the root cause and working on a resolution to prevent further duplicate notifications.
Subscribers are not impacted by this issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the problem.
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Latest Updates ( sorted recent to last )
MONITORING
almost 2 years ago - at 07/19/2024 09:47PM
The code fix for this issue has been deployed, we're monitoring it to confirm the issue is resolved.
IDENTIFIED
almost 2 years ago - at 07/19/2024 07:36PM
We've identified the issue and are working on a fix to prevent it for future roadmap update emails.
INVESTIGATING
almost 2 years ago - at 07/19/2024 06:44PM
We are currently experiencing an issue where Management portal Users are receiving duplicate notifications for the Weekly Roadmap roundup email that is sent to internal users. Our system is inadvertently sending out multiple copies of the same notification to affected users. This redundancy may result in inbox clutter and potential confusion for our users. Our technical team is actively investigating the root cause and working on a resolution to prevent further duplicate notifications.
Subscribers are not impacted by this issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the problem.
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