Outage in LaunchNotes

Duplicate Notifications for Users (Internal Roadmap weekly roundup email)

Resolved Minor
July 19, 2024 - Started over 1 year ago - Lasted about 7 hours

Incident Report

We are currently experiencing an issue where Management portal Users are receiving duplicate notifications for the Weekly Roadmap roundup email that is sent to internal users. Our system is inadvertently sending out multiple copies of the same notification to affected users. This redundancy may result in inbox clutter and potential confusion for our users. Our technical team is actively investigating the root cause and working on a resolution to prevent further duplicate notifications. Subscribers are not impacted by this issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the problem.

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Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 07/19/2024 09:47PM

The code fix for this issue has been deployed, we're monitoring it to confirm the issue is resolved.

IDENTIFIED over 1 year ago - at 07/19/2024 07:36PM

We've identified the issue and are working on a fix to prevent it for future roadmap update emails.

INVESTIGATING over 1 year ago - at 07/19/2024 06:44PM

We are currently experiencing an issue where Management portal Users are receiving duplicate notifications for the Weekly Roadmap roundup email that is sent to internal users. Our system is inadvertently sending out multiple copies of the same notification to affected users. This redundancy may result in inbox clutter and potential confusion for our users. Our technical team is actively investigating the root cause and working on a resolution to prevent further duplicate notifications.

Subscribers are not impacted by this issue.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the problem.

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