Outage in LayerStack

Network Interruption for Tokyo Cloud Servers

Resolved Minor
November 05, 2020 - Started about 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 11/05/2020 06:09AM

We have not experienced additional networking issues, and all service should be operating normally.
If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.

MONITORING about 4 years ago - at 11/05/2020 05:19AM

We are continuing to monitor for any further issues.

MONITORING about 4 years ago - at 11/05/2020 05:17AM

At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/new

IDENTIFIED about 4 years ago - at 11/05/2020 04:57AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 4 years ago - at 11/05/2020 04:56AM

Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this.
We will keep you update here.

INVESTIGATING about 4 years ago - at 11/05/2020 04:00AM

Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently.

We are sincerely sorry for the inconvenience caused.

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