LeadConnector Outage History

LeadConnector experienced an issue with their email services that lasted 8 minutes. The team identified the problem and worked on resolving it. This was classified as a minor service incident.

LeadConnector experienced an outage affecting all V1 API requests to the rest.gohighlevel.com domain, causing all V1 API calls to fail. The service disruption lasted 12 minutes and was resolved. During the incident, customers were advised to migrate to the V2 API as an alternative solution.

LeadConnector experienced an issue where Facebook leads were not syncing properly into the platform due to problems with the Facebook Lead Ads API. The service disruption lasted approximately 118.7 hours and was classified as a minor incident. The issue was resolved after Facebook Lead Ads API traffic stabilized, with Meta confirming the situation was fully resolved.

LeadConnector experienced a sync lag affecting active and finished workflow status updates for contacts. Advanced filters and smart lists filtering contacts by workflow status displayed inaccurate real-time results during the incident. The issue was resolved after 2.1 hours.

LeadConnector experienced email and messaging analytics delays caused by an AWS infrastructure issue, resulting in missing, delayed, or inaccurate reporting data. The service disruption lasted 5.1 hours and was classified as a minor incident. The issue was resolved once the upstream AWS infrastructure problem was fixed, restoring normal reporting functionality.

LeadConnector experienced form and survey analytics loading issues where no data was displayed for some users due to an AWS outage affecting dependent services. The incident lasted 2.5 hours and was classified as minor. The service was restored once the underlying AWS infrastructure issues were resolved.

LeadConnector experienced a minor service incident where QR Analytics data failed to load or display properly. The issue affected users' ability to view analytics information for their QR codes within the platform. The service disruption was resolved within 4 minutes.

LeadConnector experienced delays in Contact updates syncing to the smartlists page for 1.3 hours. The issue affected users' ability to see current contact information reflected in their smartlists. The technical team investigated and resolved the synchronization delays.

LeadConnector experienced a partial outage affecting Meta platform post publishing functionality for Facebook, Instagram, and Threads that lasted 27.8 hours. The service disruption prevented users from publishing content to these social media platforms through the LeadConnector system. The incident was classified as minor and has since been resolved.

LeadConnector experienced an issue with Bluesky post publishing functionality that prevented users from successfully posting content to the Bluesky platform. The service disruption lasted 18.2 hours and was classified as a minor incident. The posting functionality has been fully restored and users can now publish to Bluesky normally.