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Outage in LeadSquared

Due to two (earlier one) of the AWS AZs being down in ME region and third AZ experiencing high error rates, LeadSquared is facing high error rates too in ME region.

Major
March 01, 2026 - Started 24 days ago
Official incident page

Incident Report

We are actively working with AWS to resolve the issue. More details can be referred at below link: https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )
MONITORING 7 days ago - at 03/18/2026 01:33PM

Critical capabilities have been restored and are currently operating as expected. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we have worked to restore services.
More details can be referred at below link: https://health.aws.amazon.com/health/status

IDENTIFIED 18 days ago - at 03/07/2026 03:04AM

Most critical capabilities have been restored and are currently operating as expected. Our teams continue to work closely with AWS to complete the remaining remediation steps and ensure full service stability. At this point, we will transition to a more targeted communication model, with updates being provided directly to customers who may still be impacted. Customers requiring assistance related to this event are encouraged to contact our Support team. We appreciate your patience and understanding while we worked to restore services.
More details can be referred at below link: https://health.aws.amazon.com/health/status

IDENTIFIED 20 days ago - at 03/05/2026 12:31PM

While we have successfully restored many critical capabilities, we are actively working with AWS to resolve the issue completely. More details can be referred at below link:
https://health.aws.amazon.com/health/status

IDENTIFIED 20 days ago - at 03/05/2026 05:16AM

As of March 4, 08:25 PM IST, We have successfully restored reporting capabilities. We are actively working with AWS to resolve the issue. More details can be referred at below link:
https://health.aws.amazon.com/health/status

IDENTIFIED 21 days ago - at 03/04/2026 11:09AM

March 4, 01:24 AM IST, We have successfully restored critical backend services. We are actively working with AWS to resolve the issue. More details can be referred at below link:
https://health.aws.amazon.com/health/status

IDENTIFIED 21 days ago - at 03/03/2026 06:47PM

March 3, 10:00 PM IST, We have successfully restored one more critical functionality, related to backend workflows. We are actively working with AWS to resolve the issue. More details can be referred at below link:
https://health.aws.amazon.com/health/status

IDENTIFIED 21 days ago - at 03/03/2026 03:02PM

March 3, 1:37 PM IST, We have successfully restored select critical functionalities, including Login and read access to key entities.
The team is actively working on restoring the remaining functionalities and continues to prioritize full service recovery at the earliest. Further updates will be shared as progress continues.

INVESTIGATING 23 days ago - at 03/02/2026 07:38AM

Due to two of the AWS AZs being down in ME region and third AZ experiencing high error rates, LeadSquared is facing high error rates too in ME region.
We are actively working with AWS to resolve the issue. More details can be referred at below link:
https://health.aws.amazon.com/health/status

MONITORING 23 days ago - at 03/01/2026 11:04PM

Following mitigation actions been taken in the ME region, all LSQ operations have returned to normal as of 03:30 AM IST, March 2. While we do not expect any more instability, we will continue to monitor the situation. We appreciate your patience and understanding during this period.

INVESTIGATING 24 days ago - at 03/01/2026 01:57PM

We are actively working with AWS to resolve the issue. More details can be referred at below link:
https://health.aws.amazon.com/health/status

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