Outage in LeadSquared

Degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1

Resolved Major
October 20, 2025 - Started 27 days ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently observing service degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1 region. As a result, US customers may experience downtime or degraded performance. Our team is actively monitoring the situation and working closely with AWS to restore full functionality as soon as possible. Follow the below link to check the AWS health status. https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/21/2025 03:52AM

The issue impacting LeadSquared services due to the AWS outage in the US region has been fully resolved. All systems have been stable and operating normally since 03:31 AM IST, October 21.

Our team has verified service health across all affected components, and no further impact is expected. We will continue to monitor the environment closely to ensure continued stability.

Thank you for your patience and understanding during this incident.

MONITORING 26 days ago - at 10/21/2025 03:43AM

Following AWS’s recovery from the outage in their US region, all LSQ operations have returned to normal as of 03:31 AM IST, October 21. While we do not expect any more instability, we will continue to monitor the situation. We appreciate your patience and understanding during this period.

IDENTIFIED 27 days ago - at 10/20/2025 09:51AM

We are currently observing service degradation for some LeadSquared services due to an ongoing issue with AWS in the us-east-1 region. As a result, US customers may experience downtime or degraded performance.

Our team is actively monitoring the situation and working closely with AWS to restore full functionality as soon as possible. Follow the below link to check the AWS health status.

https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

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