Issue affecting availability of session information in US-East-1

As of 15:45 UTC, after a further 30 minutes of monitoring, we are resolving this issue. All services remain fully operational.

Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalised any next steps or preventative measures required.

Please reach out if you have any questions or concerns.

As of 15:15 UTC, all services have been restored. All queued messages have been processed and session information should now be available. Users of the Learnosity Firehose service will still see slight delays as messages are sent out for recently processed events.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 15:00 UTC, we are continuing to investigate the issue. Data and Reports API are still impacted.

Assessment and Authoring APIs remain unaffected. Assessment submissions are being queued and will be processed as the system works through any backlog queue. Note that if the Data API or Reports API is used in a preliminary/synchronous assessment delivery workflow, this will likely have a knock-on affect when initializing assessments. Initializing any assessment API directly is unaffected at present.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 14:00 UTC, we are still investigating an issue affecting the availability of session information in US-East-1. Both Data API and Reports API are experiencing extended delays and intermittent failures in returning session results. Authoring and Assessment APIs appear to be unaffected at this time and all session submissions are being successfully queued.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 13:45 UTC, we are experiencing delays in availability of session information in US-East-1

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.