Outage in Level365

Investigating Service Outage

Resolved Minor
September 21, 2025 - Started about 4 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an outage impacting services. Our engineering team is working to identify the cause, and updates will be provided as more information becomes available.
Components affected
Level365 Secondary Services Level365 Web App / Portal Level365 Recording Level365 Provisioning Level365 Fax Services Level365 Video Collaboration Level365 Core Services Level365 API
Latest Updates ( sorted recent to last )
RESOLVED 27 minutes ago - at 09/21/2025 03:17PM

This incident has been resolved. We have monitored services to be stable since being restored, and no further instances have been reported. We apologize for any inconvenience this may have caused. If you need any additional assistance, please contact our Support Team at support.level365.com.

MONITORING about 4 hours ago - at 09/21/2025 12:07PM

A fix has been implemented and services have been confirmed as restored. We will continue to monitor performance and stability.

INVESTIGATING about 4 hours ago - at 09/21/2025 11:42AM

We are currently investigating an outage impacting services. Our engineering team is working to identify the cause, and updates will be provided as more information becomes available.

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