Outage in Level365

Investigating – Device Registration Issues

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating issues with device registrations affecting some devices following the recent platform maintenance. Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 02:13PM

This incident has been resolved. The impacted devices have remained online since the fix was implemented, and no further issues have been observed. We apologize for any inconvenience this may have caused. If you need any additional assistance, please contact our Support Team at support.level365.com.

MONITORING about 1 month ago - at 09/23/2025 12:32PM

A fix has been implemented and affected devices have successfully re-registered. We will continue to monitor device performance and stability.

INVESTIGATING about 1 month ago - at 09/23/2025 11:46AM

We are currently investigating issues with device registrations affecting some devices following the recent platform maintenance. Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.

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