Outage in Level365

Degraded performance with faxing

Resolved Minor
November 21, 2025 - Started about 2 months ago - Lasted about 13 hours
Official incident page

Incident Report

We aqre currently investigating degraded performance on our fax platform
Components affected
Level365 Fax Services

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/21/2025 09:54PM

This incident has been resolved. All services are confirmed to be working normally, and the backlog of fax messages has been cleared. We will continue to monitor to ensure continued stability.

Thank you for your patience as we worked to resolve this issue.

MONITORING about 2 months ago - at 11/21/2025 09:31PM

We are continuing to monitor to ensure the issue is resolved. Please note that some faxes may be delayed or require additional attempts as the system processes the queued messages.

Thank you for your patience as we work to resolve this.

MONITORING about 2 months ago - at 11/21/2025 07:29PM

Issue has been identified and a fix has been deployed. We are monitoring services to ensure the issue is resolved.

INVESTIGATING about 2 months ago - at 11/21/2025 07:07PM

We are continuing to troubleshoot the issue impacting some fax services. Our team is actively working toward resolving this as quickly as possible.

Thank you for your patience as we work to resolve this.

INVESTIGATING about 2 months ago - at 11/21/2025 01:18PM

We are currently investigating reports of issues impacting some fax services. Our team is actively reviewing the situation to identify the cause and restore full functionality as quickly as possible.

Thank you for your patience as we work to resolve this.

INVESTIGATING about 2 months ago - at 11/21/2025 01:17PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/21/2025 09:37AM

We aqre currently investigating degraded performance on our fax platform

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