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Outage in LexisNexis Cirium

Partial Outage with Advance Booking report

Resolved Minor
January 14, 2026 - Started about 1 month ago - Lasted 13 days
Official incident page

Incident Report

We’re currently experiencing degraded performance issues with the Advance Booking report. Advance Booking Compare functionality is currently unavailable. The rest of the Advance Booking functionality has not been impacted. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Advance Booking users may be affected.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/27/2026 04:57PM

This incident has been resolved. Users can now run comparisons for multiple airports, cities, countries, and continents.

IDENTIFIED 21 days ago - at 01/24/2026 02:31AM

We are continuing to test a fix, with production deployment targeted for Tuesday, 27th January. We will provide another update once a fix is deployed. Thank you for your continued patience.

IDENTIFIED 24 days ago - at 01/20/2026 04:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 01/20/2026 07:01AM

We have identified the issue causing the missing Compare functionality and are actively working on a resolution. Our engineers are implementing a fix, with a live release expected by the end of this week. We apologize for the ongoing disruption and appreciate your patience. If you have any questions, please contact our Help Desk.

IDENTIFIED 26 days ago - at 01/19/2026 01:06PM

Our engineers are working on a fix for the missing Compare functionality, with live release expected by the end of this week. Please check back for further updates.

IDENTIFIED 26 days ago - at 01/19/2026 07:23AM

We have identified the issue and are actively working on a resolution. The next update will be provided by 14:55 UTC on 2026-01-19. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

IDENTIFIED 26 days ago - at 01/18/2026 11:12PM

We have identified the issue and are actively working toward a resolution. Our next update will be provided by 06:55 UTC on 19 January 2026. We apologize for the continued disruption.
If you have any questions, please contact our Help Desk. Thank you for your patience—we will share further updates as soon as they become available.

IDENTIFIED 26 days ago - at 01/18/2026 02:56PM

We have identified the issue and are actively working on a resolution. The next update will be provided by 22:55 UTC on 2026-01-18. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

IDENTIFIED 27 days ago - at 01/18/2026 06:55AM

We have identified the issue and are actively working on a resolution. The next update will be provided by 14:55 UTC on 2026-01-18. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

IDENTIFIED 27 days ago - at 01/17/2026 10:56PM

We have identified the issue and are actively working on a resolution. The next update will be provided by 06:55 UTC on 2026-01-18. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

IDENTIFIED 27 days ago - at 01/17/2026 02:57PM

We have identified the issue and are actively working on a resolution. The next update will be provided by 22:55 UTC on 2026-01-17. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

IDENTIFIED 28 days ago - at 01/17/2026 07:12AM

We have identified the issue and are actively working on a resolution. The next update will be provided by 14:55 UTC on 2026-01-17. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

IDENTIFIED 28 days ago - at 01/16/2026 03:36PM

We have identified the issue and are actively working on a resolution. The next update will be provided by 22:55 UTC on 2026-01-16.
We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk. Thank you for your patience, and we’ll share further updates as soon as possible.

INVESTIGATING 29 days ago - at 01/16/2026 06:58AM

We are continuing to investigate the issue and will provide the next update by 14:55 UTC on 2026-01-16. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk.

INVESTIGATING 29 days ago - at 01/15/2026 10:59PM

We are continuing to investigate the issue and will provide the next update by 06:55 UTC on 2026-01-16. We apologize for the ongoing disruption. If you have any questions, please contact our Help Desk.

INVESTIGATING 29 days ago - at 01/15/2026 02:56PM

We are continuing to investigate the issue and will provide another update by 22:55 UTC on 2026-01-15. Our apologies for the continued disruption. Pease contact our Help Desk with any questions.

INVESTIGATING 30 days ago - at 01/15/2026 06:56AM

We are continuing to investigate this issue.

INVESTIGATING 30 days ago - at 01/15/2026 06:55AM

We are continuing to investigate the issue and will provide another update by 14:48 UTC on 2026-01-15. Our apologies again for the inconvenience. Please contact our Help Desk with any questions.

INVESTIGATING about 1 month ago - at 01/14/2026 10:40PM

We’re currently experiencing degraded performance issues with the Advance Booking report. Advance Booking Compare functionality is currently unavailable. The rest of the Advance Booking functionality has not been impacted. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Advance Booking users may be affected.

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