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Outage in LexisNexis Cirium

Alerts API Alert Service Interruption

Resolved Major
December 05, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We’ve received reports from some Alerts API customers experiencing issues with alert callbacks due to WAF (Web Application Firewall) rules. This incident may have started at approximately 2025-12-05 16:39 UTC. Our team is actively investigating and working to resolve the problem. Our next update will be 21:26 UTC on 2025-12-05.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/05/2025 08:49PM

We’ve applied a fix to our alerting service and engineering will continue to monitor system performance to ensure stability. As part of this update, we have temporarily disabled a specific validation check to prevent further disruptions. Please contact our Help Desk if you have any questions.

IDENTIFIED 2 months ago - at 12/05/2025 06:54PM

We have identified the cause of a current Alerts API disruption and are actively working on a fix to restore full functionality. Further updates will be posted here as progress continues. Thank you for your patience and understanding.

INVESTIGATING 2 months ago - at 12/05/2025 05:56PM

We’ve received reports from some Alerts API customers experiencing issues with alert callbacks due to WAF (Web Application Firewall) rules. This incident may have started at approximately 2025-12-05 16:39 UTC. Our team is actively investigating and working to resolve the problem.

Our next update will be 21:26 UTC on 2025-12-05.

Latest LexisNexis Cirium outages

Missing data in Connections API for departure dates on or after 1/31/2026 - 16 days ago
Data Processing Delays affecting Cirium Sky Schedule Files - 17 days ago
Cirium Sky Stream degraded performance - 18 days ago
Partial Outage with Advance Booking report - about 1 month ago
Service Disruption: Cirium Journey - about 1 month ago

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