AWS Region outage affecting Cirium services

This incident has been resolved. Thank you for your patience and understanding during the outage. Please contact our Help Desk if you have any ongoing access issues or follow-up questions.

All Cirium products and systems are operational. Our data quality impact assessment identified missing flight data for the 20th October, affecting Cirium Sky Warehouse, Cirium Workbooks, Ground Events and Tracked Utilisation. The backfill of all missing flight data has been completed. We are continuing to monitor performance closely and will provide further updates as required.

All Cirium products and systems are operational. We are continuing to monitor performance closely and will provide a further update on conclusion of a data quality impact assessment.

All Cirium products and systems are operational, apart from Flex API's which are still experiencing some performance issues that we are actively investigating. Our next key action is to perform a full data quality impact assessment. Our engineering teams are prioritising this analysis. We will provide a further update later today.

We have confirmed that Cirium Sky Warehouse Redshift and Snowflake are operational. Checks are ongoing to ensure the data is up to date and any gaps will be backfilled. We will continue to provide updates throughout the day.

Our engineers have confirmed that Sky Stream and Trips are now operational and working as expected. Additionally, our team is actively working on resolving the issue with our Flex API where the Flight Alerts have been affected.

We appreciate your continued patience and will provide further updates.

Our Engineering Team has confirmed that Journey AI Assistants are back to normal. We appreciate your continued patience and will provide further updates.

Tableau Workbooks are now accessible, and new data drops have resumed delivery. Flight history appears to be up to date; however, some tables—such as positions and TU—are currently experiencing slight delays.
We appreciate your continued patience and will provide further updates.

We see evidence that some AWS services have yet to be fully restored. We continue to investigate and work toward resolution. Thank you for your patience.

Our cloud vendor is now back online. We are currently validating our services and will share another update here once that process is complete.

Our cloud vendor continues to report issues. Thank you for your patience as we continue to diligently work toward resolution.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Cirium is partnering closely with AWS and whilst some services are starting to recover, a number of services remain impacted. Cirium will prioritise any additional remediation work required to ensure all our services are fully restored once AWS has confirmed full restoration. Next update is expected at 16:30 UTC.

AWS services are starting to recover and come back online. We are prioritising any additional remediation work required to ensure all Cirium services are restored to full service.

We are currently experiencing disruption due to the current AWS outage. Amazon has reported "We can confirm increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region". This is affecting multiple Cirium services, including Sky Warehouse, Sky Stream, Trips, API and Professional Data Services.
We are closely monitoring the issue and will provide an update as soon as possible.
Also refer to https://health.aws.amazon.com/health/status.