Outage in Liferay

Kubernetes-upgrades

Resolved Minor

June 05, 2025 - Started 11 months ago - Lasted 1 day
Official incident page

Incident Report

Our infrastructure provider is performing kubernetes upgrades from 8:00 AM Pacific time to 8:00 PM Pacific time and customers on standard availability might suffer a brief downtime

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/06/2025 08:05PM

The issue has been resolved.

MONITORING 11 months ago - at 06/06/2025 08:48AM

Some customers may observe that the database service may show an Unhealthy status and continuously logs the following error message:
ER_SPECIFIC_ACCESS_DENIED_ERROR: Access denied; you need (at least one of) the SUPER privilege(s) for this operation.

Impact:
There is no impact on database functionality or data integrity.

Recommended Action:
Please restart the database service.
If the status remains Unhealthy, open a support ticket and reference this notice.

Next Steps:
We will provide further updates as more information becomes available.

MONITORING 11 months ago - at 06/06/2025 03:03AM

The incident has ended. Our team will continue to actively monitor system performance to ensure a complete return to normal.

MONITORING 11 months ago - at 06/05/2025 08:46PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 06/05/2025 08:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 06/05/2025 08:11PM

Our infrastructure provider is performing kubernetes upgrades from 8:00 AM Pacific time to 8:00 PM Pacific time and customers on standard availability might suffer a brief downtime

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