LA Datacenter ISP Outage

This incident has been resolved.

The fiber restoration is complete, and services are back online. Thank you for your patience.

The Service Provider Construction team has added another update. Due to the additional 432ct fiber impacted the updated estimated time for service to be restored has been pushed back to 9/16/2025 6:00 PM Pacific Time. We will continue to send regular updates or as conditions change.

Service Provider Construction team continues to run second 432ct fiber for repair. The estimated time for service to be restored remains 9/16/2025 2:00 PM Pacific Time.

Service provider has notified us that the ETR remains unchanged, and the repair is ongoing.

Service Provider Construction team continues to run fiber. The estimated time for service to be restored is still 9/16/2025 2:00 PM Pacific Time. We will continue to send updates regularly or as conditions change.

Our service provider has added additional details:

They are working now to repair the 432 count fiber bundle that was vandalized. Updates will be provided hourly, with an estimated repair completion time of 2:00 PM Pacific Time today, 9/16.

at 4:30am Pacific time our IT Infrastructure team noticed an outage in our Los Angeles datacenter. After triage, it was discovered that the cause was due to the fiber bundle owned by the ISP running to the data center had been damaged. Repair crews are on site and are working on re-splicing the fiber. ETR is within 4-6 hours.