Outage in Lifesize Cloud

Lifesize cloud Platform – Service Interruption

Major
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.
Components affected
Lifesize Cloud Multiway Call Service Lifesize Cloud Recording Service Lifesize Cloud Call Management Service Lifesize Cloud Audio Call Service

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Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 10/20/2025 02:20PM

We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

MONITORING about 6 hours ago - at 10/20/2025 12:36PM

We are continuing to monitor for any further issues.

MONITORING about 6 hours ago - at 10/20/2025 12:36PM

We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region.
Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

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