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Outage in Lifesize Cloud

Call management service users from US unable to connect to meetings

Resolved Minor
March 17, 2026 - Started 5 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 03/17/2026 05:36PM

This incident has been resolved.

MONITORING 5 days ago - at 03/17/2026 02:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 03/17/2026 02:23PM

The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

INVESTIGATING 5 days ago - at 03/17/2026 01:52PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 03/17/2026 01:52PM

We are currently investigating this issue.

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