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Outage in Lifesize Cloud

Call management service users from US unable to connect to meetings

Resolved Minor
January 21, 2026 - Started 9 days ago - Lasted about 4 hours
Official incident page

Incident Report

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 01/21/2026 05:21PM

This incident has been resolved.

MONITORING 9 days ago - at 01/21/2026 03:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 days ago - at 01/21/2026 01:56PM

We have identified the issue, and the fix is currently being deployed.

We will keep you posted on the progress.

INVESTIGATING 9 days ago - at 01/21/2026 01:52PM

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

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