Outage in Lightspeed Systems

Lightspeed Domain Change - browser cache not updating

Resolved Minor

August 07, 2023 - Started over 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

We have seen a small amount of users that have an extended cache on their browser that is improperly holding on to the old domain. Either connecting directly to the new domain or clearing the browser cache will resolve this on its own. It will also naturally clear up as the browser cache expires. https://help.lightspeedsystems.com/s/article/Clearing-Your-Browser-Cache?language=en_US

Components affected

Lightspeed Systems Lightspeed MDM™ Lightspeed Systems Lightspeed Filter™ (Relay) Lightspeed Systems Lightspeed Classroom Management™ Lightspeed Systems Launch Dashboard

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/12/2023 02:32PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/07/2023 08:31AM

We have seen a small amount of users that have an extended cache on their browser that is improperly holding on to the old domain. Either connecting directly to the new domain or clearing the browser cache will resolve this on its own. It will also naturally clear up as the browser cache expires.

https://help.lightspeedsystems.com/s/article/Clearing-Your-Browser-Cache?language=en_US

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