Outage in Lightspeed Systems

#12719 **Platform** Unable to sign-in

Resolved Minor
July 30, 2024 - Started 5 months ago - Lasted 33 minutes
Official incident page

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Outage Details

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.
Components affected
Lightspeed Systems Lightspeed MDM™ Lightspeed Systems Lightspeed Filter™ (Relay) Lightspeed Systems Lightspeed Classroom Management™
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/30/2024 09:23PM

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

MONITORING 5 months ago - at 07/30/2024 09:07PM

Our engineering team have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 5 months ago - at 07/30/2024 08:51PM

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly.

Thank you for your patience and understanding.

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