Outage in Lightspeed Systems

SMS Message Delivery

Resolved Major
May 12, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/12/2025 04:47PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 05/12/2025 03:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 05/12/2025 03:17PM

We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.

INVESTIGATING 2 days ago - at 05/12/2025 03:13PM

We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved.

Thank you for your patience

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