Outage in Lightspeed Systems
[INCIDENT #14294]**Lightspeed Filter & UI/UX** Slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube
Resolved Minor
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Outage Details
We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class.
Our engineering team is working to resolve the issue and will provide another update shortly.
Components affected
Lightspeed Systems Lightspeed Classroom Management™ Lightspeed Systems Lightspeed Filter™ (Relay)Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/21/2025 03:45PM
This incident has been resolved.
MONITORING
7 days ago - at 08/20/2025 07:51PM
We are continuing to monitor for any further issues.
MONITORING
7 days ago - at 08/20/2025 07:13PM
Our engineering team have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
IDENTIFIED
7 days ago - at 08/20/2025 04:58PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 08/20/2025 03:49PM
Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly.
Thank you for your patience and understanding.
INVESTIGATING
7 days ago - at 08/20/2025 03:41PM
We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class.
Our engineering team is working to resolve the issue and will provide another update shortly.
Latest Lightspeed Systems outages
[13996]**[Filter]** Filtering Error - 3 months ago
SMS Message Delivery - 4 months ago
INCIDENT #13936 – Lightspeed Systems Filter: Default CIPA policy is being applied instead of user-specific policies. - 4 months ago
[#13724]**[Lightspeed Filter ]** [Reports of 504 Error or slow response times from the UI] - 5 months ago
[13434] - MDM enrollment and assignment issues - 8 months ago
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