Outage in Lightspeed Systems

[INCIDENT #14294]**Lightspeed Filter & UI/UX** Slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube

Resolved Minor
August 20, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.
Components affected
Lightspeed Systems Lightspeed Classroom Management™ Lightspeed Systems Lightspeed Filter™ (Relay)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2025 03:45PM

This incident has been resolved.

MONITORING 2 months ago - at 08/20/2025 07:51PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 08/20/2025 07:13PM

Our engineering team have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 2 months ago - at 08/20/2025 04:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 08/20/2025 03:49PM

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly.

Thank you for your patience and understanding.

INVESTIGATING 2 months ago - at 08/20/2025 03:41PM

We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class.

Our engineering team is working to resolve the issue and will provide another update shortly.

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