Outage in Lightspeed Systems

[INCIDENT #14347]**[Lightspeed Systems iOS Cloud Proxy]** [Slow or Unresponsive]

Resolved Minor
August 27, 2025 - Started about 8 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 08/27/2025 08:09PM

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

MONITORING about 7 hours ago - at 08/27/2025 05:30PM

We are continuing to monitor for any further issues.

MONITORING about 7 hours ago - at 08/27/2025 05:30PM

Our engineering team have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 8 hours ago - at 08/27/2025 04:25PM

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly.

Thank you for your patience and understanding.

INVESTIGATING about 8 hours ago - at 08/27/2025 04:15PM

We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic.

Our engineering team are working to resolve the issue and will provide another update shortly.

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