Outage in Lightspeed

Payment terminal settings changed unintentionally

Resolved Minor
July 05, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue about changed configuration settings in the payments terminals. Affected settings include pay-at-table and tip settings. Customers affected by a wrong configurations should please contact support to have their settings restored.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/05/2023 10:53AM

This incident has been resolved.

MONITORING over 1 year ago - at 07/05/2023 10:39AM

Configuration settings for Pay at Table have been restored for affected customers.

Customers that are still affected should please update your terminal configuration. If that does not help please reach out to support.

In addition, if you are experiencing any issues with the tip suggestions on the terminal, please also contact our support team so we can assist you in adjusting the settings. Thank you for your understanding and cooperation.

INVESTIGATING over 1 year ago - at 07/05/2023 09:26AM

We are investigating an issue about changed configuration settings in the payments terminals. Affected settings include pay-at-table and tip settings.

Customers affected by a wrong configurations should please contact support to have their settings restored.

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