Outage in Lightspeed

O-Series | Error 500 on multiple areas POS, Back Office, Online Orders, Bump-It

Resolved Major
January 10, 2025 - Started 5 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our engineers are aware of an issue impacting a number of functions that leverage our API (POS, Back Office, Online Orders, KDS/Bump-It) for Lightspeed Restaurant O-Series. Our team is actively investigating for a swift resolution and will provide further updates shortly. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/10/2025 12:20PM

This incident has been resolved.

MONITORING 5 days ago - at 01/10/2025 10:49AM

More services have returned to normal, and our engineers are continuing to work diligently on resolving the remaining issues. Thank you for your patience and understanding as we address this incident.

INVESTIGATING 5 days ago - at 01/10/2025 08:45AM

We are starting to see improvements in the affected areas, but our team continues to work diligently towards a full resolution. We will provide further updates as progress continues. Thank you for your patience and understanding.

INVESTIGATING 5 days ago - at 01/10/2025 08:10AM

The investigation is ongoing, and we are working towards a swift resolution. We will share updates as soon as they are available. Thank you for your patience.

INVESTIGATING 5 days ago - at 01/10/2025 07:31AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 01/10/2025 07:30AM

Our engineers are aware of an issue impacting a number of functions that leverage our API (POS, Back Office, Online Orders, KDS/Bump-It) for Lightspeed Restaurant O-Series. Our team is actively investigating for a swift resolution and will provide further updates shortly. Thank you for your patience and understanding.

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