Outage in Lightspeed

Processing Errors for EU Merchants

Resolved Major
April 21, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/21/2025 06:37PM

We can confirm Payment processing in EU has fully recovered since 19:39 CEST.
If you're still having issues, we recommend rebooting your payment terminals.
We sincerely apologize for the inconvenience caused and thank you for your patience.

IDENTIFIED 4 days ago - at 04/21/2025 05:46PM

We have identified the external issue and are in contact with our processing partner.
We are seeing a recovery of Payments services starting on 19:35 CEST.

INVESTIGATING 4 days ago - at 04/21/2025 05:23PM

There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.

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